“Change is inevitable, growth is optional”

- John Maxwell

Change-Management

“Storytelling is about taking someone on a journey with you”

- Robert Fogarty

Discussion Topics

PROCESS DESIGN

SIPOC
Process Mapping
Process Libraries
Value Chain
Value Stream Mapping

Change Management

Commitment
Leadership
Continuous Learning
Communication

storytelling

Strategy
Understanding Audiences
Unifying
Co-Created Value

frameworks

Lean Six Sigma
Project Management
PDCA
Quality Management Systems
Kaizen

Analysis & Measurements

Root Cause
Waste
Performance
Balanced Scorecard

Best Practices

ITIL 4
Useful Tools
Tips & Tricks
Resources